Privacy Policy

1) Scope

This Privacy Policy applies to websites, the order/billing portal, support systems, and hosting platforms operated by Dhaka IT Club Limited (“we”, “us”, “our”). Third-party websites/services are governed by their own policies.

2) Data We Collect

• Account Data: name, email, phone, billing/invoicing address.
• Order/Billing Data: plans purchased, transaction references, invoice history. (Sensitive card data is not stored on our servers; it’s handled by the payment gateway.)
• Technical Logs: IP address, browser/device info, server/app/error logs, BDIX/network metrics.
• Support Data: ticket conversations and any attachments you provide.
• Hosting Content: website/database/email data you host with us (you retain ownership; we process it only as operationally required).

3) How We Use Data

• Create/manage accounts, process orders, billing and invoicing.
• Provide hosting, domains, cPanel/email, backups, security, and customer support.
• Improve services, monitor performance (e.g., LiteSpeed/CloudLinux/Imunify360), and prevent abuse/fraud.
• Comply with legal obligations and resolve disputes.
• Send updates, service notices, and promotional communications (you can opt out of marketing anytime).

4) Legal Bases

We process data based on contract performance, legitimate interests, consent, and legal obligations, as applicable.

5) Cookies & Tracking

• Session cookies for login state and the order/billing portal.
• Analytics/performance metrics (with IP anonymization where feasible).
• You can control cookies via browser settings; some features may not function without them.

6) Data Sharing

• Service Providers: datacenters, domain registries/registrars, payment gateways, email/SMS providers, security/backup vendors—only to the extent necessary.
• Legal Reasons: to comply with valid law-enforcement/court requests.
• We do not sell your personal data.

7) Security

We apply industry-standard safeguards: encryption in transit, access controls, firewalls/DDoS protection, Imunify360, CloudLinux (CageFS), and regular backups. While no method is 100% secure, we strive to protect your data diligently.

8) Data Retention

We retain data for as long as needed for legal/contractual requirements and legitimate business purposes. After account closure, limited data may be kept for billing, audit, and legal reasons for a period permitted by law.

9) Your Rights

• Request access to, correction or update of your data.
• Request deletion or restriction of processing (subject to legal limits).
• Opt out of marketing communications.
• Withdraw consent for consent-based processing.

To make a request, please contact us.

10) International Transfers

Our servers/vendors may be located in Bangladesh and other countries. Where data is transferred across borders, we implement appropriate safeguards in accordance with applicable laws.

11) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children without verifiable parental consent.

12) Changes to this Policy

We may update this policy as needed. The “Last updated” date will reflect changes; for material updates we will provide appropriate notice.

13) Contact Us

For questions about this policy or your data, please contact: